1. What products does jorventhread.com sell?
jorventhread.com sells sweaters exclusively.
2. Where does jorventhread.com ship?
Orders for sweaters are shipped within the United States only.
International shipping is not currently offered.
3. How long does it take to ship an order?
Sweater orders are generally shipped within 1–3 business days after the order has been successfully processed and payment has been authorized.
4. How long does delivery take?
After a sweater order has been shipped, delivery generally takes 3–7 business days.
The delivery timeframe is an estimated timeframe and is not a guarantee of a specific delivery date.
5. Which shipping companies are used?
For shipments of sweaters within the United States, orders may be shipped through USPS, UPS, or FedEx.
USPS
United States Postal Service
UPS
United Parcel Service
FedEx
FedEx Corporation
6. What happens if I enter the wrong address?
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a sweater order is delayed, returned, undeliverable, or otherwise affected because an incorrect or incomplete address was provided, additional shipping costs or other applicable costs may be the customer’s responsibility.
7. Can I return an order?
Eligible sweaters may be returned within 30 days from the date of delivery, subject to the applicable return requirements.
8. How do I request a return?
Customers must contact jorventhread.com before sending a return and provide the applicable sweater order information and reason for the return.
9. How long does a refund take?
After an eligible sweater return is received and inspected, an approved refund will generally be processed within approximately 3 business days.
10. Who pays return shipping?
If the return is caused by a change of mind, incorrect size selection, incorrect product selection, style preference, or another reason not attributable to jorventhread.com, the customer is responsible for return shipping costs.
11. Which payment methods are accepted?
The website accepts:
VISA
MasterCard
AMERICAN EXPRESS
DISCOVER
subject to payment processor availability and authorization.
12. How will the credit card charge appear?
Charges made through jorventhread.com may appear on the customer’s credit card or payment statement using the descriptor:
jorventhread.com
13. Are purchases recurring?
No.
Purchases of sweaters through jorventhread.com are one-time sales unless a separate written agreement expressly states otherwise.
14. How can I contact jorventhread.com?
Customers may use the contact information made available through jorventhread.com for questions concerning sweaters, orders, payments, shipping, returns, or refunds.