1. Return Period
Customers may request a return within 30 days from the date the sweater order is delivered.
Return requests submitted after 30 days may not be accepted.
2. Return Requirements
To be eligible for a return, the sweater must be returned in its original condition.
The product must be:
Unused
Unworn
Unwashed
Unaltered
Free from damage, stains, odors, or other signs of use
Returned with original packaging when applicable
3. Original Components
The sweater must include all original components, packaging, tags, labels, accessories, instructions, and other materials provided with the order when applicable.
4. Sweater Products
All sweaters purchased through jorventhread.com may be eligible for return if they satisfy the return requirements stated in this policy.
Sweaters that do not meet the return requirements may not be accepted.
5. Return Request
Customers must contact jorventhread.com before sending a return.
6. Return Information
Customers must provide the applicable sweater order information, the reason for the return, and any relevant details concerning the return request.
Customers must receive return instructions before shipping the product.
7. Return Address
15135 MEMORIAL DR #4205
HOUSTON, TX 77079
8. Customer-Paid Return Shipping
If a customer returns a sweater because of a change of mind, incorrect size selection, incorrect product selection, style preference, no longer wanting the product, or another reason not caused by jorventhread.com, the customer is responsible for the return shipping cost.
9. Defective, Damaged, or Incorrect Products
If a sweater arrives defective, damaged, or materially incorrect due to an issue attributable to jorventhread.com, the customer should contact jorventhread.com and provide the applicable order information and details concerning the product issue.
10. Return Condition
Customers are responsible for packaging returned sweaters appropriately so that the products are protected during transportation.
Damage caused by inadequate packaging may affect return eligibility.
11. Products Not Eligible for Return
A return may be refused if the sweater:
Has been worn
Has been washed
Has been altered
Has been damaged after delivery
Has stains or odors
Is missing original components, tags, labels, or packaging
Is returned after the 30-day return period
Otherwise fails to satisfy the return requirements
12. Refund Processing Time
After an approved sweater return is received and inspected, an eligible refund will generally be processed within approximately 3 business days.
13. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in the customer’s account may depend on the customer’s bank or payment provider.
14. Exchanges
Customers requesting an exchange for a sweater must contact jorventhread.com within 30 days from the date of delivery.
Exchanges are subject to the applicable return requirements and sweater product availability.
15. Return and Refund Information
Return and refund information is available through jorventhread.com.